FAQ

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FAQ

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General Inquiries
Can Follow My Challenge provide GPS tracking and mapping for my event?

Yes!  Whether you are an event director, an individual attempting a individual time trial (ITT), or just someone who likes an adventure, we have you covered.  We have a fleet of GPS trackers which integrate with mapping software loaded with features to provide a premium experiences for our clients.

Who typically uses Follow My Challenge? Generally, how does the process work?

We provide live GPS tracking for individuals, groups, event directors, races, record attempts, and more.  We map and track endurance cyclists, runners, hikers, sailing and dog sled races, "amazing race" style events and more.  

For more information on how it works, see our Live GPS Tracking information page or send us a message!

I have my own tracker (a SPOT or Garmin InReach, or InReach Mini), can I use these with Follow My Challenge's mapping software?

Yes!  If you are participating in an event or challenge and already have your own GPS tracker, we can integrate it with our mapping software.  We will provide you with easy to follow instructions on the information we need to get you set up.

Can my family and friends watch my progress in real time?

Yes!  A unique URL is assigned for each event or challenge with Follow My Challenge USA.  Anyone with the link can see your progress and watch the event unfold in real time or replay!

Can I embed a tracking map into my website?

Yes!  We can provide you with an embed code for your website.

Why should I use Follow My Challenge USA?

✓ We have a fleet of the latest SPOT Gen4 tracking devices.
✓ We can connect many GPS tracking devices like SPOT and Garmin InReach. 
✓ We run our maps on the premium layers from Maptiler! 
✓ We offer stunning 3D tracking and features you won't find anywhere else.
✓ We offer all-in-one solutions to make it as easy as possible. We can even take care of registrations and payments.
✓ We understand that your event has to be perfect. 

 
Hardware
What model of GPS trackers do you rent?

We have a fleet of SPOT trackers, including the newest the SPOT GPS Gen4 Trackers.  Full technical specs can be found here.

We also have cellular-based trackers, the Queclink GL320MG.  Full technical specs for the GL320MG can be found here.

Are there any instructions for how to use the rental trackers?

Yes!

Instructions for our rental SPOT trackers can be found here.

Instructions for our rental Queclink GL320MG trackers can be found here.

Can rental SPOT trackers be used for communication? Are the SOS buttons active on the SPOT trackers?

Our SPOTs are not configured to allow users to "check-in" or send custom messages (although they have this capability).  The SOS buttons are active.  If pressed, the SOS button will summon emergency services and will alert a user-provided emergency contact with your location.  Users are financially responsible for any charges incurred from these services.

What type of batteries are needed for the trackers? How long do they last?

All SPOTs require four AAA Energizer Ultimate Lithium 8x (L92) batteries.  Battery life is dependent on several factors, but batteries last between 3.5-7 days minimum.  Full power specifications from SPOT can be found here.

All Queclink GL320MG trackers have built-in, rechargeable lithium batteries.  These batteries last approximately 5 days of continuous use (with 5-minute intervals).  The batteries can be recharged with a USB-C cable (not included with rental).

 
Mapping
What features are available in Follow My Challenge's Tracking Maps?

We are constantly working on adding and improving features of our maps.  Here's a synopsis of our mapping features and a demo where you can try it our for yourself!

  • Live View and Replay 
  • 3D, Gradient, Map, and Satellite View
  • Weather Condtions (e.g., live wind conditions, day/night)
  • Detailed Data Analytics
  • Leaderboard
  • Customizeable Checkpoints
  • Instagram Integration
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Can different routes/groups be displayed on a single map?

Yes!  We can load as many routes as you like and riders can be assigned different groups where each group can have unique start positions, times, and tracks.

 
Shipping
How does shipping work?

All tracker rentals are shipped to event directors (for mass start/grand depart events), or individuals for ITTs or challenges.  Participants are responsible to return tracker rentals within 48 hours of completion of their event.  Shipping fees are not included.

We ship anywhere in the USA and can ship to Canada (additional charges may applies for shipping to Canada).

Are the rental trackers shipped with batteries?

Our SPOT trackers are not shipped with batteries.  SPOTs require four AAA Energizer Ultimate Lithium 8x (L92) batteries.

Our Queclink GL320MG trackers come fully charged with built-in rechargeable batteries.